Perfect Shade Beauty Pty LTD refunds and returns policy

1. Returns

In accordance with global retail industry standards and due to hygiene reasons, we are unable to accept exchanges of skincare, make-up and hair care unless damaged, faulty or incorrectly supplied. Shipping costs will be covered by Perfect Shade Beauty if erroneous in any way form or other on our side.

To complete your return, we require a receipt or proof of purchase and order number to

Juanita@perfectshadebeauty.com

1.1 Non-returnable items: Opened products
1.2 Non-refundable items: Shipping costs.

2. Refunds
Refunds (if applicable) must be requested within 7 working days of receiving your product.
Once your return is received and inspected, we will send you a whatsapp to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the products when received. If you are approved, then your refund will be processed via eft.

2.1 Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

If you’ve done all of this and you still have not received your refund yet, please contact us at Juanita@perfectshadebeauty.com

2.2 Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We will offer another
product to the same value.

3. Exchanges
We only replace items if they are defective, damaged or erroneously supplied. If you need to exchange it for the same item, send us an email at Juanita@perfectshadebeauty.com and send your item to: 28 A King Edward Street Newton Park Port Elizabeth Eastern Cape 6055

We are committed to offering customers the finest cosmetic products available. If the customer feels the products he/she received from us do not meet this expectation, pursuant to the “cooling-off” provisions of the ECT Act, the customer has the right to withdraw from the contract, without specifying any reason, within 7 days of the date the products were received. Products being returned must be in the original packaging,

unused and unopened, in the same condition that they were received.

4.1 Notification of customer’s intention to exercise the right of cancellation can be done by emailing us with customer’s order details, including customer order number and the description of the products which are being returned.

4.2 If the customer returns products for reasons other than defects in the products, or incomplete or

incorrect delivery, he/she will be required to arrange and pay for the direct costs of the return of the products to us.

4.3 Upon exercising the right of cancellation, we undertake to reimburse the customer the full price of the products within thirty (30) days of the date of receipt of the cancellation, provided that they are shipped back