Exchange and refund Policy
Perfect Shade Beauty Pty LTD refunds and returns policy 1. Returns In accordance with global retail industry standards and due to hygiene reasons, we are unable to accept exchanges of skincare, make-up and hair care unless damaged, faulty or incorrectly supplied. Shipping costs will be covered by Perfect Shade Beauty if erroneous in any way form or other on our side. To complete your return, we require a receipt or proof of purchase and order number to |
Juanita@perfectshadebeauty.com 1.1 Non-returnable items: Opened products 2. Refunds 2.1 Late or missing refunds (if applicable) If you’ve done all of this and you still have not received your refund yet, please contact us at Juanita@perfectshadebeauty.com 2.2 Sale items |
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We will offer another 3. Exchanges We are committed to offering customers the finest cosmetic products available. If the customer feels the products he/she received from us do not meet this expectation, pursuant to the “cooling-off” provisions of the ECT Act, the customer has the right to withdraw from the contract, without specifying any reason, within 7 days of the date the products were received. Products being returned must be in the original packaging, |
unused and unopened, in the same condition that they were received. 4.1 Notification of customer’s intention to exercise the right of cancellation can be done by emailing us with customer’s order details, including customer order number and the description of the products which are being returned. 4.2 If the customer returns products for reasons other than defects in the products, or incomplete or |
incorrect delivery, he/she will be required to arrange and pay for the direct costs of the return of the products to us. 4.3 Upon exercising the right of cancellation, we undertake to reimburse the customer the full price of the products within thirty (30) days of the date of receipt of the cancellation, provided that they are shipped back |
unused and undamaged, in the original packaging, to the extent that they have been kept and used with all due care and attention. Refunds will only be made via eft and not any credit card used
4.4 It is strongly recommended that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt). We cannot be liable for returned products lost in transit.
5. Shipping
Include customer name, order number and contact detail. Return address: 28
A King Edward Street Newton Park Port Elizabeth Eastern Cape 6045, Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary according to regular shipping lead times.